PRIVACY
POLICY.
Your information matters. Here's how we handle it, why we need it and what rights you have.
LAST UPDATED: 16 October 2026Mooster Group respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we collect when you use our website, contact us or work with us, and how that information is used.
Introduction
This policy applies to the Mooster Group website and to personal information provided through enquiries and business communications.
For the purposes of UK data protection legislation, the business operating Mooster Group is responsible for determining how personal information is processed where it acts as a data controller.
If you have questions about this policy or how your information is handled, please contact us using the details at the end of this page.
Information we collect
We may collect information that you provide directly to us, including:
- Your name and contact details.
- Your company or organisation.
- Information about a project or enquiry.
- Project locations and requirements.
- Correspondence and communications.
- Information necessary to provide agreed services.
When you visit our website, limited technical information may also be processed by our hosting infrastructure, such as IP addresses, browser information, access times and requested pages.
If we introduce client accounts or a client portal, we will update this policy to explain any additional personal information processed through those services before they become available.
How we use your information
We use personal information where reasonably necessary to operate our business and provide services.
This may include:
- Responding to enquiries and requests.
- Preparing quotations and proposals.
- Planning and delivering projects.
- Communicating about ongoing work.
- Managing business relationships.
- Maintaining records and meeting legal obligations.
- Protecting our website against misuse and spam.
We do not sell personal information to third parties.
Lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
- Contract: where processing is necessary to provide services or take steps requested before entering into a contract.
- Legitimate interests: where processing is necessary for reasonable business purposes, such as responding to enquiries, managing relationships and protecting our systems, provided those interests are not overridden by your rights.
- Legal obligations: where information must be processed to comply with applicable law.
- Consent: where consent is required for a particular activity. You may withdraw consent at any time.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods depend on the nature of the information, our business requirements and any applicable legal or regulatory obligations.
When information is no longer required, we take appropriate steps to delete or securely dispose of it.
Keeping information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration and disclosure.
These measures may include access controls, secure authentication, system updates and appropriate restrictions on access to business information.
No method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your data protection rights
Subject to applicable legal conditions and exemptions, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of information.
- Request restriction of processing.
- Object to certain types of processing.
- Request transfer of information where applicable.
- Withdraw consent where processing relies on consent.
To exercise any of these rights, contact us using the email address below.
You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).
You can find information about your rights at ico.org.uk .
International data transfers
Some service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place where required by applicable data protection legislation.
Changes to this policy
We may update this Privacy Policy to reflect changes to our services, website or legal requirements.
The date at the top of this page indicates when the policy was last updated.
Contact us
If you have questions about this Privacy Policy or how we process personal information, please contact:
Mooster Group
Email: hello@moostergroup.co.uk
You can also use our contact page .